Refund policy
At Cartez, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 7 days of receiving the product, subject to the conditions below.
1) 7-Day Return
You can request a return within 7 days of delivery.
To be eligible:
• The product must be unused and in its original condition.
• Original packaging, tags, accessories, and other included items should be intact, where applicable.
• You must provide your order details or proof of purchase.
To request a return, contact us at cartez.ind@gmail.com with your order number and the reason for the return.
Please do not send the product back before your return request has been reviewed and approved by us.
2) Damaged, Defective or Wrong Product
Please check your order immediately after delivery.
If you receive a damaged, defective, or incorrect product, contact us at cartez.ind@gmail.com within 48 hours of delivery.
We strongly recommend recording a continuous unboxing video while opening your parcel. This may be required as supporting evidence when reviewing claims regarding damaged, missing, or incorrect items.
We may ask you to provide photos or videos of the product and packaging to verify the issue.
If the issue is verified, we may offer a replacement or refund, depending on the circumstances and product availability.
3) Non-Returnable Products
Certain products may not be eligible for return, including:
• Used or damaged products
• Personal care and hygiene products
• Beauty products
• Customized or personalized products
• Perishable products
• Products damaged due to misuse or improper handling
• Products returned without their original packaging or included accessories, where applicable
Sale or discounted products may be non-returnable if stated on the product page.
4) Return Shipping
For eligible returns due to a change of mind, return shipping charges may be borne by the customer.
For verified damaged, defective, or incorrect products, we will provide an appropriate resolution.
5) Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method, where applicable, within 7–10 business days.
For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process an eligible refund.
6) Order Cancellation
Cancellation requests must be made as soon as possible and can only be accepted if the order has not yet been processed or shipped.
Once the order has been shipped, cancellation may not be possible. You may request a return after delivery, subject to this policy.
7) Contact Us
For questions regarding returns, refunds, or cancellations:
Email: cartez.ind@gmail.com
Store: Cartez
