Shipping policy

At Cartez, we aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders are not normally processed on Sundays or public holidays.

Delivery Time

After processing, orders generally take approximately 4–7 business days to arrive.

Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our control.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking information may be provided to you by email, SMS, WhatsApp, or other available communication methods.

Delivery Delays

Occasionally, deliveries may be delayed due to courier issues, incorrect address details, weather conditions, high order volumes, or other unforeseen circumstances.

If your order is significantly delayed, please contact us at cartez.ind@gmail.com.

Incorrect Address

Customers are responsible for providing a correct and complete delivery address.

If an order is returned or delivery fails because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

Contact

For shipping-related questions:

Email: cartez.ind@gmail.com